Shipping Policy
Vseebox Shipping Policy
Warehouse Location:
Commerce Way, Chino Hills, CA 91709, USA
1. Processing Time
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In-Stock Orders: Processed within 1-2 business days (Mon-Fri, excluding US federal holidays).
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Pre-Order/Backordered Items: Clearly labeled on product pages with estimated restock/ship dates.
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Order Modifications/Cancellations: Contact support@vssebox.co within 1 hour of placement.
2. Shipping Methods & Costs
2.1 Domestic (USA)
| Carrier | Service Level | Delivery Time | Free Threshold | Base Fee |
|---|---|---|---|---|
| UPS Ground | Standard | 3-5 business days | $30+ orders | $0 |
| FedEx 2Day | Expedited | 2 business days | $30+ orders | $0 |
| FedEx Overnight | Priority | 1 business day | ✘ | $0 |
2.2 Canada
| Carrier | Service Level | Delivery Time | Duties Included | Base Fee |
|---|---|---|---|---|
| UPS Standard | Cross-Border | 5-8 business days | ✓ | $0 |
⚠️ Alaska/Hawaii: Add $12 surcharge for Ground, 7-10 business days delivery.
3. Tracking & Delivery Management
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Tracking Emails: Sent automatically when your order ships from Chino Hills warehouse.
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Delivery Issues:
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Failed Attempts: Contact carrier directly using provided tracking number.
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Stolen/Lost: Email support@vssebox.co within 3 days of marked delivery.
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Address Changes: Notify support@vssebox.co within 1 hour of ordering. After shipment, address changes incur $15 rerouting fee.
4. Damaged/Missing Items
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Inspect Immediately: Refuse delivery if package shows visible damage.
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Report Within 48 Hours: Email support@vssebox.co with:
› Order number
› Photos of damaged packaging/product
› Carrier tracking number -
Resolution: We will ship replacements within 24 hours of claim verification.
5. Holiday Shipping Schedule
| Period | Cutoff for Ground | Cutoff for Overnight |
|---|---|---|
| Christmas (Dec) | Dec 15 | Dec 21 |
| Black Friday/Cyber Monday | Extended 24/7 processing | |
| Labor Day/Memorial Day | No shipments |
6. Taxes & Customs
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USA: Sales tax applied per CA warehouse location (Chino Hills tax rate: 7.75%).
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Canada: All duties/taxes included in shipping fee (No surprise charges).
7. Contact & Disputes
For shipping-related inquiries:
Email: support@vssebox.co
Response Time: 24 hours (Mon-Sat)
Note: Include order number in subject line (e.g., "SHIPPING ISSUE #VBX-12345")