Warehouse Location:
Commerce Way, Chino Hills, CA 91709, USA
In-Stock Orders: Processed within 1-2 business days (Mon-Fri, excluding US federal holidays).
Pre-Order/Backordered Items: Clearly labeled on product pages with estimated restock/ship dates.
Order Modifications/Cancellations: Contact support@vssebox.co within 1 hour of placement.
| Carrier | Service Level | Delivery Time | Free Threshold | Base Fee |
|---|---|---|---|---|
| UPS Ground | Standard | 3-5 business days | $30+ orders | $0 |
| FedEx 2Day | Expedited | 2 business days | $30+ orders | $0 |
| FedEx Overnight | Priority | 1 business day | ✘ | $0 |
The above are the average daily delivery times. Specific times will vary depending on your location.
| Carrier | Service Level | Delivery Time | Duties Included | Base Fee |
|---|---|---|---|---|
| UPS Standard | Cross-Border | 5-8 business days | ✓ | $0 |
⚠️ Alaska/Hawaii: Add $12 surcharge for Ground, 7-10 business days delivery.
Tracking Emails: Sent automatically when your order ships from Chino Hills warehouse.
Delivery Issues:
Failed Attempts: Contact carrier directly using provided tracking number.
Stolen/Lost: Email support@vssebox.co within 3 days of marked delivery.
Address Changes: Notify support@vssebox.co within 1 hour of ordering. After shipment, address changes incur $15 rerouting fee.
Inspect Immediately: Refuse delivery if package shows visible damage.
Report Within 48 Hours: Email support@vssebox.co with:
› Order number
› Photos of damaged packaging/product
› Carrier tracking number
Resolution: We will ship replacements within 24 hours of claim verification.
| Period | Cutoff for Ground | Cutoff for Overnight |
|---|---|---|
| Christmas (Dec) | Dec 15 | Dec 21 |
| Black Friday/Cyber Monday | Extended 24/7 processing | |
| Labor Day/Memorial Day | No shipments |
USA: All duties/taxes included in shipping fee (No surprise charges).
Canada: All duties/taxes included in shipping fee (No surprise charges).
For shipping-related inquiries:
Email: support@vssebox.co
Response Time: 24 hours (Mon-Sat)
Note: Include order number in subject line (e.g., "SHIPPING ISSUE #VBX-12345")
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